Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of services and products provided by Tlaxyroneochex.

Return Period

For eligible items, you have 30 days from the date of delivery or service completion to initiate a return request. All return requests must be submitted within this timeframe to be considered.

The return period begins on the date you receive the item or the date the service is completed, whichever is applicable. Proof of purchase or service agreement may be required.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be in their original condition, unused, and unaltered
• Original packaging and documentation must be included when applicable
• Items must not show signs of wear, damage, or misuse
• Custom or personalized items may have different return conditions as specified at the time of purchase
• Services must be cancelled before work has commenced or within the specified cancellation period

We reserve the right to refuse returns that do not meet these conditions or that have been damaged due to customer misuse or negligence.

Cost of Return Shipping

Unless the return is due to our error or a defective item, the customer is responsible for all return shipping costs. Return shipping fees are non-refundable.

If the return is the result of our error, such as shipping the wrong item or a defective product, we will cover the return shipping costs. In such cases, we will provide a prepaid return shipping label.

We recommend using a trackable shipping method for returns to ensure the item reaches us safely. We are not responsible for items lost during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period using the contact information provided below
2. Provide your order number, purchase date, and reason for return
3. Wait for our confirmation and return authorization
4. Package the item securely in its original packaging if available
5. Ship the item to the address we provide using a trackable method
6. Once we receive and inspect the returned item, we will process your refund

Please allow 5-10 business days for us to process your return after we receive the item. Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items

The following items and services are not eligible for return:

• Custom-made or personalized items that have been specifically created for you
• Services that have been fully completed and delivered
• Items that have been used, damaged, or altered by the customer
• Digital products or downloadable content
• Items purchased on final sale or clearance
• Gift cards or promotional vouchers
• Items returned after the 30-day return period

General Legal Requirements

This Return Policy complies with applicable consumer protection laws. Your rights as a consumer may vary depending on your location, and some jurisdictions may provide additional protections.

If you are located in the European Union, you have the right to withdraw from a contract for the purchase of goods within 14 days without giving any reason, subject to certain exceptions for custom goods and services.

We are committed to resolving any disputes fairly and in accordance with applicable laws and regulations.

Order Cancellation Policy

You may cancel an order before it has been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled, but you may return it in accordance with this Return Policy.

For service agreements, cancellation terms will be specified in your service contract. Generally, services may be cancelled before work commences, but cancellation fees may apply depending on the stage of the project.

To cancel an order, please contact us immediately using the contact information provided. We will confirm the cancellation and process any applicable refunds.

Refund Procedure

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10-14 business days.

The time it takes for the refund to appear in your account depends on your payment provider's processing times. Credit card refunds typically appear within 5-10 business days, while other payment methods may take longer.

If your return is rejected, we will notify you with an explanation. You may be responsible for return shipping costs if the item does not meet our return conditions.

In cases where a partial refund is applicable, such as for items returned in less than original condition, we will notify you of the refund amount before processing.

Contact Information

For questions about returns, refunds, or to initiate a return, please contact us:

Tlaxyroneochex
6721 N Blackstone Ave STE 101
Fresno, CA 93710, United States
Phone: +1 559 221 0888
Email: request@tlaxyroneochex.world

Please include your order number and reason for return when contacting us to expedite the process.